From the app: Settings → Delete Account, confirm, and enter your password.
From the web: Email contact@solliva.com from the email address on your account.
Solliva Physician Privacy Policy, Section 6:
6. Retention
Solliva retains your information for the periods below, then deletes or de-identifies it under a documented retention schedule. Retention may be extended by a legal hold, by law, or by your organization’s agreements with Solliva. Deactivation of your account by your organization does not delete audit history, which is retained as shown.
| Category | Retention period | Notes |
|---|---|---|
| Identity, professional, and account data | Life of account plus twenty-four (24) months | Deleted or de-identified after closure, subject to legal holds. |
| Audit and security logs | Six (6) years | Consistent with HIPAA documentation requirements (45 C.F.R. § 164.316(b)(2)); not deletable on request. |
| Attestation records (AI review) | Six (6) years, or longer as your organization’s payer obligations require | Evidence supporting documentation your organization relies on. |
| Support communications | twenty-four (24) months | Longer if related to an open dispute or incident. |
| Exclusion and licensure screening results | six (6) years | Program integrity documentation. |
| Acceptance records (terms and policy) | Life of account plus six (6) years | Evidence of assent and versions accepted. |
Questions: contact@solliva.com · Privacy Policy: https://solliva.com/physician-app/privacy