Delete Your Solliva Account

You can delete your Solliva account and the personal information in it at any time. You do not need the app installed to make this request. From the app: Settings → Account → Delete my account, and confirm. From the web: Email contact@solliva.com from the email address on your account with the subject "Delete my account." If you no longer have access to that email address, tell us, and we will verify your identity another way before deleting. What happens next. We verify that the request comes from you, then delete or de-identify your account and the information in it within 30 days. Copies in routine backups are removed on a rolling schedule after that. What is deleted: your login, profile, registration details, preferences, and the entries you made in the app. What we keep, and why: Your medical record is not stored by Solliva — it belongs to your clinic. Deleting your Solliva account does not delete or change your medical record, and does not end your care or your care management program. Contact your clinic about those. Security and audit logs (kept 6 years — required by federal health-privacy rules), payment records if you made a purchase (kept 7 years — tax rules), and the record that you accepted our terms and gave or withdrew consents (kept 6 years after account closure — legal evidence requirements). Data that was already de-identified — stripped of anything identifying you — is not linked to your account and is not affected by deletion. Questions: contact@solliva.com · Privacy Policy